Warranty
By hiring Seacoast Driveways LLC, you, the customer approves and agrees to Seacoast Driveways Terms and Conditions. You are entering into a legally binding contract for work to be completed at an agreed upon price under the conditions outlined below. SCD is an abbreviation for Seacoast Driveways and may be used throughout.
Seacoast Driveways warrants all residential applications against defects in material failure such as cracking, peeling or turning white/yellow for a period of 2 years. Seacoast Driveways will repair all manufacturers’ defective sealer. Longevity, which is typically around 48 months, will be determined by the amount of sealer that is absorbed into the substrate and becomes part of the structure. Flagstone, Marble, Slate, any other natural stone, and pavers overlayed on concrete, are not covered by the warranty.
IMPORTANT: WARRANTY IS VOID IF PREVIOUSLY SEALED. This warranty excludes damages caused by failure of any previous coating, sealer, breakdown of substrate or damage caused by customer abuse, high-traffic, or neglect. Conditions of surface use are beyond Seacoast Driveways control.
Durability: To maintain your warranty, Seacoast Driveways offers an optional annual maintenance program membership. We have two yearly maintenance services which can be found below under annual maintenance program. The cost is an annual fee determined by square footage, plus discounted pricing of product/service needed at the time and will be based on the square footage of the surface under warranty. The maintenance program is optional however your participation will continue to validate the warranty.
Note: Take advantage of our maintenance plan even if your pavers have been previously sealed. You will get a larger discount and same longevity out of your maintenance program services from Seacoast Driveways in 95% of cases versus using a new vendor.
Efflorescence is not covered by this warranty. Most manufacturers recommended that new pavers or concrete wait/cure for 28 days. Efflorescence remover can aid in the removal but is not guaranteed to remove all residue prior to application of the restorative sealer.
Sand Erosion: Seacoast Driveways is not responsible for any natural erosion that may occur based on normal conditions. We do not express or imply any length of time the joint sand will remain in the paver joints.
Sand Joint Level: Seacoast Driveways does not guarantee sand will be consistently filled between joints and gaps at the same level in all areas. Some areas will not be able to be filled.
Grit: Seacoast Driveways technicians do their best to remove any excess sand on top of the pavers, but some sand may remain and may be sealed on the pavers. This should be reduced over time; however, pavers may have a gritty texture.
Stains: The customer understands, Seacoast Driveways will try to remove stains as best as we can. We do not guarantee 100% removal of efflorescence, iron, oil, rust, or mold/mildew stains on surfaces. Some stains are set deep into the pores of the pavers making total removal impossible without serious damage to them. We will make every effort to point this out to the customer. Seacoast Driveways will not treat rust or efflorescence on stone or travertine without verbal permission. SCD is not responsible for any adverse reactions, including, but not limited to whitening, brightening or severe etching. Some stains can only be removed by having the pavers replaced manually.
Efflorescence – According to the ICPI (Interlocking Concrete Pavement Institute), “Efflorescence is a natural process, in which a random white haze may appear on the surface of the brick, which is caused by line or a water-soluble calcium oxide that rises to the surface after repeated saturations due to rain or sprinklers. Efflorescence does not affect the integrity of the pavers and will usually resolve itself with time and exposure to the elements.” The proper sealing of concrete pavers can either retard or stop the efflorescence process due to the moisture protection achieved by sealing. However, this warranty does not state or imply that efflorescence will stop because of the sealing process. In addition, some concrete pavers lie in a heavily moisture ridden substrate (due to improper drainage) which may cause the pavers to retain moisture and cloud. Only proper drainage will correct the problem and is not the responsibility of Seacoast Driveways.
Weeds and insects: Seacoast Driveways cannot guarantee the time frame of insect intrusion, weeds, and mold. We take many steps to prohibit the growth of mold, mildew, and weeds. Insects will do what they do naturally and tunnel. The tunnels will not affect the integrity of the sealed surface. Some may return. See Paver Care and Instructions and Tips.
Uniformity of sheen: Seacoast Driveways does not in any way guarantee the customer’s pavers will have or hold a high shine (not recommended), or any shine at all, as it is paver-by-paver dependent. Some pavers are more porous than others and inconsistencies on the same surface can occur which can impede the sheen. No claim is implied on how long the sealer sheen will last (condition, quality and how well the pavers are maintained can affect durability). SCD recommends a Matte Finish in most cases. Your Homeowners/Property Owners Association may require a specific sheen that is acceptable under their current ARB regulations.
Surface texture/ Slip: Some sealers can be slippery. SCD is not liable for injury. A polymer grip will be added to increase traction. This adds a non-slip texture to all-natural stones such as marble, flagstone, slate, travertine etc. The non-slip will wear off over time. Seacoast Driveways does not guarantee the length of time the non-slip will remain after sealing due to conditions of use are beyond SCD’s control.
Color Enhancement for faded pavers and adding color tones: When adding color tones to sealer, Seacoast Driveways does not in any way guarantee the customer’s pavers will have the uniformity of color when compared with shaded, sealed/unsealed, or other variations of paver conditions adjacent to one another, or separate sections in various locations. Blending colors and restoring areas with multiple variables is done to the best of our ability to bring out original tones and vibrance. Only one color will be added unless specifically itemized on the customer’s invoice. In some cases, multiple colors & coats are recommended, and can help deepen and enhance the colors. When contracting SCD, the customer understands they are paying for our expertise, effort, labor, materials, and time involved, not the finished results.
Seacoast Driveways does not express or imply any specific color results. Customer understands the final product is subjective, not warrantable, or refundable. We do not guarantee exact color matching or like new results. All results vary. Customer understands this service is subject to many variables including degradation of pavers due to neglect and weathering as well as stains and being previously sealed.
Please speak with an SCD representative to address any concerns ahead of time. All colors are final. No additional colors will be provided without additional invoicing if the customer changes their mind on adding a color or changing a color once it is applied. No claim is implied on how long the color will last or that all stones will absorb the same amount of color and tone and in rare cases none (condition, quality and how well the pavers are maintained can affect longevity of color).
Seacoast Driveways makes every attempt, including spray shields and rollers, to avoid overspray or droplets. SCD is not responsible for removing, painting over, overspray over a half inch from the top of the paver surface on walls and screen frames or concrete. We reserve the right to repair overspray.
Stripping/ Sealer Removal: Any job Seacoast Driveways strips or recommends stripping sealer is not covered in our warranty. SCD cannot guarantee any work that has already failed prior to contracting our company. In addition, we cannot guarantee 100% of old sealer will be removed with stripping services. Variables beyond our control such as the type of sealer used, the length of time it has been applied and the integrity of the pavers will affect the ability to remove sealer. We make every effort to achieve complete removal, utilizing the best equipment, strippers, techniques, and processes. When contracting SCD, the customer understands they are paying for our expertise, effort, labor, materials, and time involved, not the finished results.
If we are on a stripping project, and the customer is not happy with the stripping results and would like us to stop the project, prior to the new sealer having been mixed or prepped for application, the customer is responsible for 75% of the total job cost. Once the sealer has been mixed or a technician has begun sealer application, the customer understands that they are responsible for 100% of the project cost.
Deterioration/degradation of Pavers: Seacoast Driveways is not responsible for any erosion of pavers. The loss of the thin top layer of brick pavers can be caused by: Traffic volume, UV exposure, weather conditions, rainwater dripping off roofline or gutter drip line, pool cage railing dripping, spigots, downspouts pouring directly on the surface and surrounding environment, and/or natural factors can contribute to deterioration of pavers. In these conditions, it is very likely that the aggregate will start to show through. These factors are out of the control of SCD and are due to erosion, not sealer failure.
Parking/Access: The customer agrees to provide Seacoast Driveways with adequate parking accommodations and access to the work site on the property. In most cases, service can be performed with roadside parking. Please insure enough room for a work truck. Please, park customer vehicles away from the work site.
Water Usage: The customer agrees to provide Seacoast Driveways an on-site water supply to complete the service without compensation. It is the customer’s responsibility to make sure that the water at the location is on and working before we arrive. Additional charges will be applied if water is not available, or project may be terminated.
Electrical Usage: The customer agrees to provide Seacoast Driveways an on-site electrical source to complete the service without compensation. Additional charges may be applied if electricity is not available, or project may be terminated.
Courtesy: The customer is responsible for keeping children, pets, and others away from the work area, while Seacoast Driveways is on the service property. Children, pets, and others must be kept away from the work area, even if SCD has completed the work, until the area is completely free from any possible injury.
Plants and Pets: Seacoast Driveways does not take any fault if plants or fish or any animals are damaged/harmed during or after cleaning and/or sealing. SCD takes many measures and steps to protect any surrounding plant life, foliage, and fishponds. In some cases, plants/ponds could be damaged if the surrounding soil or water encounters our solutions. SCD does use Eco-Friendly products proudly made in the U.S.A.
Removal of Items: The customer is responsible for the removal of ALL items, in and around the area to be serviced, i.e., Grills, furniture, planter, pool basket covers, wall decorations etc. Should Seacoast Driveways be requested to remove such items, we will not be responsible for any breakage or storage issues. Additional charges may be applied for the time and labor spent to remove such items.
Damages: The customer understands that Seacoast Driveways is not responsible for:
Damage resulting from over-spray of chemicals. Personal property, such as cars and other items, should be removed before cleaning. This is for the customers safety and ours.
Discoloration from pressure washing and removal of chalky, gritty surface material that may cause the faded aspects of the material to stand out. The sun and weather will bleach the color and cause it to fade.
Any loose mortar that dislodges during any cleaning process.
Damages due to water infiltration from poor installation or maintenance of windows, doors, or other areas that water could enter.
Pool Deck: The customer understands that:
Seacoast Driveways is not a pool service company and does not assume PCT has knowledge of pool equipment and hardware. The customer must point out, cover, and/or remove pool equipment that may encounter sealer.
Seacoast Driveways is not under any obligation to replace or repair pool equipment left out or not covered with plastic and/or tape prior to sealing.
Seacoast Driveways requires that the customer turn off the pool pump before service and the pool pump remains off after pool deck cleaning/ sealing. SCD is not responsible for debris, chemicals and/or sand that may/will end up in the pool during service.
Seacoast Driveways highly recommends having the pool professionally cleaned by a company that has experience in post sealing service to maintain its reliability.
Right to Repair: Contracting Seacoast Driveways gives us the right to reservice, repair and refund invoice amounts of ALL CLAIMS. Customer service is our priority. We reserve the right to correct any issues our customers may encounter within 30 days from completion of service. Payment of the invoice must be paid in full before warranty work will be scheduled.
Warranty is subject to change at any time without notice as industry products and processes change.
IT IS STRONGLY SUGGESTED that the customer print the current warranty and terms and conditions of service at the time of services rendered to ensure they receive proper coverage. This is the only warranty given by the warrantor. Last revision to warranty made 3/01/2022.